
International cross-border delivery from Hong Kong to the USA, Europe, CIS countries, Central Asia and many more starts here. No matter where you sell: on your own website, a platform or international marketplace, using social media - you can use Joom Logistics as your one-stop solution for cross-border delivery.

- Delivery to 100+ countries by air freight
- Manual labels creation in Web App, API access
- Full tracking
- Shopify and Shoplazza integration
- Print shipping labels in one click
- Transparent tariffs: charge for actual weight, no volumetric surcharge

## What our clients say

“Our company is a global eCommerce company, our main product is cosmetics, toys for kids, clothes that we send to all over the world. We have been using the service of Joom Logistics for a little bit more than a year now.
There are several advantages of Joom Logistics:

- The Joom Logistics are covering a great list of countries and almost every day they add new destinations.
- If there is any restrictions or special rules in transporting an parcel to any particular country, managers of Joom will kindly explain to you what documents you need to prepare, it saves a lot of my time.
- Joom Logistics’ parcels integrate automatically in every e-platform we work with (save a lot of time)
- If there is a technical problem, it solves in less than a day.We are truly happy to work with Joom Logistics.”

_Zeffiro Inc | Nataly S._

I work in a cosmetic company, which sells its brands on foreign and especially CIS markets.
Joom Logistics helps me deliver orders to European countries and CIS.

_Mary K. | Cosmetics brand_

## How we work

![Upload parcels and make payment](posts/international-delivery-from-hong-kong-1.png)
_Upload parcels and make payment._

![Print labels and stick them to the parcels](posts/international-delivery-from-hong-kong-2.png)
_Print labels and stick them to the parcels._

![Schedule Pick-up](posts/international-delivery-from-hong-kong-3.png)
_Schedule Pick-up_

## Let us start!

Do you want to test our service? If your cross-border volume exceeds 500 parcels monthly, your cross-border journey will be supported by a designated manager.

No IT-integration needed for the test.

Please fill the form below and we shall contact you very soon!


One-stop solution for cross-border delivery

Delivery from Hong Kong to the USA, Europe and 100+ countriess


Adding international delivery is a great way to boost sales. With Joom Logistics, you can get your parcels delivered to customers in 100+ countries. There are a few ways to start working with us - find more details below. And if you need any help, please fill the contact form and we’ll get back to you shortly.

To help you get started, we've put together a comprehensive registration guide that includes step-by-step instructions, helpful tips and useful links. Whether you're shipping to a neighbouring country or across the globe, our affordable and efficient delivery solutions can meet your needs.

### Integration

Here is how you can Integrate with Joom Logistics and start shipping parcels to 100+ countries. You can do it via API, with ERP & SaaS platforms - Shopify, ActNeed, Mabang, Shoplazza and others. The third option for integration is our convenient web application. More on that below:

![Types of integrations in Joom Logistics](posts/start-shipping-with-joom-logistics-1.png)

### Signing up

1. Enter your email and password on the “[**Sign up page**](https://joomlogistics.com/app/signup?utm_source=website&utm_medium=blog&utm_campaign=23_SignUp)” and click “**Sign up**”.
2. Check your email (don’t forget the “**Spam**” folder) and click “Confirm email” to verify your account.
3. After logging in for the first time, you’ll need to provide your contact information.
   _The “Company support email” field is not obligatory, but you might want to leave your support service email so your clients can get in touch with you._

![Sign up in Joom App](posts/start-shipping-with-joom-logistics-2.png)

4.  Add the address of your warehouse and select "Shopify" as source of orders, in case you have a store there. Joom Logistics will automatically synchronize orders and make them available for creating labels.
5.  Congratulations, you’ve set up your personal account with Joom Logistics.
    You can make any changes in the “[Profile](https://joomlogistics.com/app/settings/account?utm_source=website&utm_medium=blog&utm_campaign=23_SignUp)” section.

Please contact us if you already ship internationally 500+ parcels per month.
We'll prepare a special offer for you.


To help you get started, we have put together a comprehensive registration guide that includes step-by-step instructions, helpful tips and useful links

How to start shipping with Joom Logistics


Selling in the US market? Then it’s best to have as much insight as possible about your potential customers. So, let’s get straight to the point – here are the top 9 facts you need to know about American shoppers.

1. Let’s start with the money. In 2022, the average American shopper spent about [5,077 USD on average](https://www.ppro.com/countries/united-states/) on online purchases.
2. Still considering your delivery policy? 66% of American shoppers expect free shipping across the board – regardless of order amount.
3. In general, the US market rates [three factors](https://www.mckinsey.com/industries/retail/our-insights/retails-need-for-speed-unlocking-value-in-omnichannel-delivery) in omnichannel retail as most important: cost of delivery, delivery speed and the ability to choose from various delivery options.
4. While in-store shopping remains a preference for many consumers, [data from 2022](https://www.raydiant.com/blog/state-of-consumer-behavior-2022) showed that 57% of them prefer doing their shopping online. That’s up 10% from 2022!
5. Moving on to popular categories, [US shoppers preferred 3 overall](https://www.statista.com/topics/8853/cross-border-e-commerce-in-north-america/#dossierKeyfigures): Clothing/Apparel (28%), Toys/Hobbies (15%) and Entertainment/Education (12%).
6. Subscriptions like Amazon Prime are popular in the US and have become [important drivers of eCommerce growth in the country](https://www.insiderintelligence.com/chart/255295/us-subscription-ecommerce-sales-2019-2024-billions-change-of-total-retail-ecommerce-sales). In the past year, the share of subscription eCommerce sales was 33.5 billion USD (3% of total retail eCommerce sales). Also, subscription boxes were quite popular.
7. The most popular retail sale events in the US are by far Black Friday and Cyber Monday. Last year, Cyber Monday alone [generated about 10.7 billion USD](https://www.statista.com/topics/1103/holiday-season-e-commerce/#topicHeader__wrapper), becoming "the biggest online shopping day in U.S. history".
8. Speaking of special occasions, 58% of American shoppers look for discounts when shopping for a gift.
9. The top 3 holiday gift options for 2022 were physical goods (59%) such as clothing and electronics, followed by gift cards (49%) and virtual goods (29%), e.g. streaming and music services.

Now that you’re an expert in the US market, it’s time to ship your goods. Joom Logistics provides you with all the tools you need to upgrade your delivery services to the next level. Contact us now for a free consultation!


Selling in the US market? Then it’s best to have as much insight as possible about your potential customers.

Top 9 facts you need to know about American shoppers


In a 2022 survey carried out by Joom, residents of various European countries were polled on what delivery method they prefer. Among the options were door-to-door with a personal handoff, door-to-door without a personal handoff, post office, pickup point, and parcel locker.

It may seem counterintuitive, but door-to-door delivery is not always the most desirable option. For some, delivery times of “10:00-15:00” (for example) may be inconvenient, as it can be difficult to plan your day around such an unpredictable timeframe. Leaving the package at the door may alleviate that worry somewhat, but not every customer lives in a location that is convenient for this. They may worry about the security of their package sitting out in the open, or they may live in an apartment building where this option is technically infeasible.

Post offices allow customers to pick up their package more or less at their leisure, but there are certainly drawbacks. Business hours for post offices restrict the timeframe for when a customer can pick up their package, and they usually require the customer to present some form of identification, making it inconvenient if they require a third party to pick up the package for them.

Pickup points and postomats are becoming more and more ubiquitous in large, metropolitan cities. These can be found in grocery stores and shopping centers and are often located significantly closer to a customers home. Also, the timeframe for when a customer can pick up their package is more lenient – oftentimes it can be 24 hours a day.

Let’s examine several countries’ preferences.

In Germany and Austria, customers tend to prefer door-to-door delivery with a personal handoff. This entails a courier delivering the goods directly to the hands of the customer – usually requiring a signature. Coming in second is dropping the package off at the door.

![Joom Group Research: Order pickup preferences in Germany](posts/joom-group-research.png)

Question: Which of these options are you ready to pick up your order with? Multiple options possible. Which option do you prefer?
All numbers are %

For customers in Spain, it’s the exact opposite. Dropoff at the door is most popular, while the next most popular is delivery with a personal handoff.

France is unique in this sense, as customers there greatly prefer pickup points. As previously stated, they find them most widespread and convenient in terms of then they can pick their package up (i.e., on their own time).

Whatever your customers prefer, Joom Logistics is able to offer that service. Let us help you deliver your package quickly, conveniently, and in the method that your customers want.


Delivery preferences tend to differ from one country to another. If you’re delivering goods to Europe, you need to know what your customers want.

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